N-Com, a telecommunications engineering and consulting division of John Staurulakis (JSI) in Lubbock, TX is looking for a qualified individual to join our team as a Senior NOC Technician. N-Com offers a flexible and vibrant work environment, the opportunity to immediately apply theoretical knowledge in real-world networks, and opportunities for career growth and advancement.
The Senior NOC Technician will support the JSI Managed Services platform and will be responsible for supporting Internet Service Provider networks throughout the country that deliver broadband services to thousands of subscribers. This role will expose you to a large range of networking equipment and technologies. This role requires some experience in a NOC or support role. The ideal candidate will have either worked in a NOC or network support role for three to five years. As the NOC team grows, you will have a voice in training and procedures for new staff.
Duties
· Proactive monitoring of customer network infrastructure
· Troubleshooting network and server issues
· Perform routine maintenance and software upgrades on customer network equipment
· Escalate tickets to correct subject matter experts
· Create knowledgebase solutions for common issues
· Training and development of junior staff
· Work with various vendor support organizations to resolve equipment issues
· Operate in flexible shifts
· Operate in an on-call rotation
· Other tasks as assigned
Skills and Knowledge
Experience with
· Configuration network equipment including switches, routers, and firewalls
· Troubleshooting common network issues
· Layer 2 switching, VLANs, DHCP, and DNS
· Basic Linux server administration
Knowledge of
· IP routing including static routing, OSPF, and BGP
· Broadband access technologies (GPON, DSL, CMTS, etc.)
· Telecommunications transport equipment
· VoIP
Education/Experience
· 3-5 Years of experience in a network support role
· Cisco CCNA or equivalent knowledge
Supervisory Responsibility
· None
Job Type
· Applicant must be authorized to work in the U.S. and not require sponsorship
· This is not a remote position
To apply for this position, send your resume to careers@ncom.com
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