Join N-Com, a Division of JSI, as a Senior NOC Technician to support the JSI Managed services platform. As a Senior NOC Technician you will be responsible for supporting Internet Service Provider networks throughout the country that deliver broadband services to thousands of subscribers. This role will expose you to a large range of networking equipment and technologies. This role requires some experience in a NOC or support role. The ideal candidate will have either worked in a NOC or network support role for three to five years. As the NOC team grows, you will have a voice in training and procedures for new staff.
Duties
· Proactive monitoring of customer network infrastructure
· Troubleshooting network and server issues
· Perform routine maintenance and software upgrades on customer network equipment
· Escalate tickets to correct subject matter experts
· Create knowledgebase solutions for common issues
· Training and development of junior staff
· Work with various vendor support organizations to resolve equipment issues
· Operate in flexible shifts
· Operate in an on-call rotation
· Other tasks as assigned
Skills and Knowledge
Experience with
· Configuration network equipment including switches, routers, and firewalls
· Troubleshooting common network issues
· Layer 2 switching, VLANs, DHCP, and DNS
· Basic Linux server administration
Knowledge of
· IP routing including static routing, OSPF, and BGP
· Broadband Access Technologies (GPON, DSL, CMTS, etc.)
· Telecommunications Transport equipment
· VoIP
Education/Experience
· 3-5 Years of Experience in a Network Support Role
· Cisco CCNA or equivalent knowledge
Supervisory Responsibility
None
To apply for this position, send your resume to careers@ncom.com
N-Com's comprehensive benefits include: