N-Com, a telecommunications engineering and consulting division of John Staurulakis (JSI) in Lubbock, TX is looking for a qualified individual to join our team as a NOC Technician. N-Com offers a flexible and vibrant work environment, the opportunity to immediately apply theoretical knowledge in real-world networks, and opportunities for career growth and advancement.
The NOC Technician will support the JSI Managed Services platform and will be responsible for supporting Internet Service Provider networks throughout the country that deliver broadband services to thousands of subscribers. This role will expose you to a large range of networking equipment and technologies. This is an entry-level role that is suitable for a college graduate in Management Information Systems, Computer Information Systems, or equivalent. As an entry-level position, training will be provided.
Duties
· Proactive monitoring of customer network infrastructure
· Troubleshooting network and server issues
· Perform routine maintenance and software upgrades on customer's network equipment
· Escalate tickets to appropriate resources
· Create knowledgebase solutions for common issues
· Operate in flexible shifts
· Operate in an on-call rotation
· Other tasks as assigned
Skills and Knowledge
Experience with
· Layer 2 switching
· DHCP and DNS
· Linux command line
Knowledge of
· Switching and routing equipment
· General networking
· VoIP
Education/Experience
· Associates or Bachelor's degree in a network related area
Supervisory Responsibility
None
Job Type
· Applicant must be authorized to work in the U.S. and not require sponsorship
· This is not a remote position
To apply for this position, send your resume to careers@ncom.com
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